What can we help you with?

Please refer to the product page for processing times of all made-to-order products. Certain models may require longer processing times due to various circumstances, which are clearly indicated in the product description. We kindly request that you carefully review this information prior to placing your order.

To initiate a product return, kindly reach out to us at service@enya-music.com for an RMA number and a prepaid shipping label. Please note that all orders may be returned within 30 days of purchase. Return shipping for items is generally the responsibility of the customers, except in cases where the item was damaged during shipping or not received as described. Regrettably, if 30 days have passed since your purchase, we are unable to provide a refund or exchange. Please be aware that unsolicited returns to enya-music.com or any authorized dealers will not be accepted.

Upon receipt and inspection of your return, we will promptly send you an email to confirm the successful delivery of your item. Subsequently, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and the credited amount will be automatically applied to your original method of payment within three business days.

To eligible for a return and refund, please ensure that items are returned in their original, as-shipped condition with all original packaging and without any signs of use. Kindly include all accessories when returning items. Please note that items not complying with this policy may be subject to a restocking/handling fee of 20%. Additionally, please be aware that the shipping fee paid during the initial purchase is non-refundable, unless the item was damaged during shipping or was not received as described.

We offer replacements for items that are defective or damaged during shipping.

International is available for orders placed on enya-music.com, reaching numerous countries. When you check out, the shipping costs are calculated based on your ship-to location, order weight, and size. To offer you the best pricing possible, our discounted rates include all international shipping costs.

If you don't see any available rates for your address during checkout, it means that we are unable to ship to your country. Keep in mind that international orders typically take one to four weeks to arrive due to customs procedures, which might cause unforeseen delays.

IMPORTANT: All prices are listed in USD. Upon the arrival of your order in your country, there might be additional import/customs fees. These fees are imposed by your local customs authority, and Enya has no control over them. Payment of these fees is mandatory if you want to receive your shipment. For more information, please contact your local customs office.

Once your order is placed, please allow 3-10 business days for processing and delivery. Rest assured, we'll keep you in the loop via email with a tracking number once your order is being prepared for shipment. It may take a few hours before the carrier picks up your shipment, so understand that it could take up to 24 hours for the carrier's tracking page to reflect an updated status and estimated delivery. If, for any reason, you haven't received your order within 10 days, please get in touch with us at service@enya-music.com so we can assist you further.

Enjoy free ground shipping on orders of $49 or more within the lower US 48 states. For orders under $49, a flat shipping rate of $2.99 applies. If your delivery destination is Alaska, Hawaii, or a non-contiguous USA territory, the shipping cost will be determined by real-time carrier calculations during checkout. Rest assured, your order will be conveniently shipped via USPS. Shipping rates are calculated based on your ship-to location, as well as the weight and size of your order.

A PO Box address is exclusively designated for ukuleles and gear. Guitars cannot be shipped to a PO Box address.

To ensure accurate tracking updates and dependable delivery, we primarily utilize UPS for shipping. In certain cases, we may opt for USPS based on the order size and destination. Rest assured, our goal remains to provide the best shipping experience possible.

Please contact us (click HERE) by including your name, order number, contact info, and details of your order issue. We will do our best to solve your problem. 

For concerns or problems with your order or transaction, we kindly request that you reach out directly to the seller. Please inform us if you require any assistance related to product support.

Please click HERE to learn more about Enya warranty. 

Click the HERE to explore a helpful blog aiding decision-making.

• Press and hold the power button on the headset mic until it turns on AND off, then make a quick double-click to enter pairing mode (flasing light).

• Click the pair button on NEXG 2, wait until the button starts flashing to enter pairing mode. 

• Click the power button on headset mic to connect (light stop flashing). 

• Your wireless headset mic is now connected with your NEXG, have fun!

iOS: click HERE

Android: click HERE

To access the webpage for NEXG's firmware download and installation instructions, kindly click: 

NEXG 2

NEXG 2N

NEXG SE

To get started, download the Enya Music APP. Create an account and make sure both your NEXG and your smartphone's Bluetooth are enabled. Sign in, click on "Devices" to connect your NEXG, and follow the instructions to activate it.

Click HERE to view the instruction video. 

Please click HERE to watch the instruction video. 

Please click HERE to watch the instruction video.

Please click HERE to watch the instruction video.

Please click HERE to watch the instuction video.

Please click HERE to watch the instruction video.

To ensure optimal functioning of the instrument, it is strongly advised against exposing your NEXG to extreme temperatures while left unattended in a vehicle. However, if it is absolutely necessary, keeping it inside the case is always a prudent measure. Remember, safeguarding the instrument from temperature fluctuations is crucial for its longevity and performance.

1. The drum beat can be turned on/off at any time during the loop by pressing the FS3 button on the foot switch.
2. The drum beat cannot be turned off when you are creating the first layer for auto-correction purposes. However, it can be turned off after the first layer (step1).
3. The drum bear can also be turned off by setting the drum volume to 0. You may then check the indicator light on the foot switch for tempo.

Click the HERE to explore a helpful blog aiding decision-making.

Feel free to explore various low G strings to discover the perfect sound that resonates with your preferences. Just remember to avoid using any wound (metal) strings on the Nova carbon fiber ukulele for optimal performance and longevity.

We use Enya fluorocarbon low G on the carbon fiber models, and brass wound Enya low G strings on the wooden models.

The Enya Bolted (BT) neck technology enables the neck to be completely detachable, providing convenience for intonation and action adjustments. However, it is important to note that removing the BT neck for size reduction purposes is strongly discouraged. 

Please click HERE to watch the instruction video.

Please contact us and share more details about the issue, and we will be more than happy to provide futher assistance.

Do not try to adjust the action yourself; instead, entrust the instrument to a skilled repair and set up technician who possesses the expertise and appropriate tools necessary for the task at hand.

Diagnosing the cause of a buzzing instrument can be very challenging. Before attempting any repair or modification on your instrument, please have an experienced repair technician examine it first.

Yes, please provide either the real order number or type UNAVAILABLE in the blank of Order Number the when fill the activation form. Click HERE to view the activation page.

Before activating your free OKMUSICIAN subscription, please download the APP and sign up for an OKMUSICIAN account before submitting the form. It may take up to 24 hours to have your subscription activated.

IOS USERS: Please make sure to go to profile in the APP and provide the email address on top of the screen.

Please re-submit your subscription activation information after following the above instructions